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BaKo S&V Staff

The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed. ~ Henry Ford

Here is some basic information we feel you would like to know (paraphrased from our standard contract). If you have any questions, please contact me.  I'll get back to you as quickly as possible.

BaKo Support
BaKo S&V CEO
Support after purchase is written into the contract and can be negotiated, however our standard contract says the following about support.

1 BaKo will ensure that the equipment can be properly set up at the location you need it. If necessary, BaKo will provide staff to install and set it up (note that normally BaKo staff goes onsite, sets up our equipment, trains staff, and makes final adjustments to the software).

2 BaKo will provide training for a minimum number of on location employees. BaKo will also provide phone or internet support to train a smaller number of employees to use advanced functions and manipulate the data produced.

3 BaKo will provide available documentation on the use and technical capabilities of the equipment (note that documentation is available for most but not all equipment at the time of writing).

4 BaKo will provide onsite support as necessary for up to 3 months to ensure the equipment is performing as expected and to advise on improving its performance.

I have a question about BaKo's Support Service
BaKo Warranty
BaKo S&V Machine Testing
The BaKo Warranty is written into the contract and can be negotiated. It says basically:

1 If the equipment you bought does not either do the job, conform to the specifications agreed on or comply with all applicable laws and regulations, it may be returned for a full refund.

2 If there are defects discovered within 90 days, the equipment will be repaired or replaced at Bako’s expense. If there are defects discovered between 90 and 375 days, BaKo will repair or replace the equipment and will charge you the cost of shipping only.

3 Goods damaged after you receive them during shipping (unless caused by BaKo) or goods misused or tampered with are not covered by the warranty.

4 The warranty ends if the equipment is sold to a third party.

I have a question about BaKo's Warranty
Shipping
BaKo S&V Shipping Boxes Ready
BaKo members will pack all goods properly for shipping. Equipment is generally shipped by the most convenient method – usually by vehicle over short distances and by air over long distances.
I have a question about Shipping
Prices
Due to the custom nature of our products, we cannot put standard prices on them. Price depends on the product you need, the number, modifications and service required, and also logistical factors such as the distance to your factory.

For a price quote, contact us. After discussing what you need, we think you will find our prices very competitive.
I have a question about BaKo's Pricing Policy

Business Details




Here is some basic information we feel you would like to know (paraphrased from our standard contract). If you have any questions, please contact me. I'll get back to you as quickly as possible.


BaKo Support
Support after purchase is written into the contract and can be negotiated, however our standard contract says the following about support.

1 BaKo will ensure that the equipment can be properly set up at the location you need it. If necessary, BaKo will provide staff to install and set it up (note that normally BaKo staff goes onsite, sets up our equipment, trains staff, and makes final adjustments to the software).

2 BaKo will provide training for a minimum number of on location employees. BaKo will also provide phone or internet support to train a smaller number of employees to use advanced functions and manipulate the data produced.

3 BaKo will provide available documentation on the use and technical capabilities of the equipment (note that documentation is available for most but not all equipment at the time of writing).

4 BaKo will provide onsite support as necessary for up to 3 months to ensure the equipment is performing as expected and to advise on improving its performance.
I have a question about BaKo's Support Service


BaKo Warranty
The BaKo Warranty is written into the contract and can be negotiated. It says basically:

1 If the equipment you bought does not either do the job, conform to the specifications agreed on or comply with all applicable laws and regulations, it may be returned for a full refund.

2 If there are defects discovered within 90 days, the equipment will be repaired or replaced at Bako’s expense. If there are defects discovered between 90 and 375 days, BaKo will repair or replace the equipment and will charge you the cost of shipping only.

3 Goods damaged after you receive them during shipping (unless caused by BaKo) or goods misused or tampered with are not covered by the warranty.

4 The warranty ends if the equipment is sold to a third party.
I have a question about BaKo's Warranty


Shipping
BaKo members will pack all goods properly for shipping. Equipment is generally shipped by the most convenient method – usually by vehicle over short distances and by air over long distances.
I have a question about Shipping


Prices
Due to the custom nature of our products, we cannot put standard prices on them. Price depends on the product you need, the number, modifications and service required, and also logistical factors such as the distance to your factory.

For a price quote, contact us. After discussing what you need, we think you will find our prices very competitive.
I have a question about BaKo's Pricing Policy